Shipping

All products are shipped USPS within 1-3 business days. I will always try to ship at the most reasonable rate.

Cancellations

All Cancellations of orders must be received via email within 24hrs of the purchase order. And prior to ordering before the item is shipped.

Local Pickups

local pickups Sundays Only  Please check back for any updates

Payment

We accept  all transactions through paypal. We do not accept personal checks. All purchases will be charged state sales tax as required.

Purchases will be shipped to the address that you provide please verify before pushing submit.

You don’t have to have a Paypal account to pay through them, just a Credit Card.

International Shipping

Will be processed and charged accordingly at checkout

Disclaimer

All products are vegetable based & formulated to be very mild for the skin. If you have skin sensitivity & nut allergies, please consult your doctor before use. Do not use the information in the product to self diagnose.

Refund & Exchange

Due to the fact that all our cosmetics & soap is a personal product, I do not accept returns. If you are unsatisfied with your purchase, please contact by email or phone to discuss an appropriate solution. I will not refund the purchase cost based on personal taste, such as scent, color, or texture. I do my best to accurately describe the scents based on my personal opinion and on the descriptions provided by the fragrance oil and essential oil manufacture. Please be aware of your own allergies and sensitivities and take special care to the ingredient list on each item. I use pure, natural & organic ingredients, however even with the purest essential and fragrance oils there is always a possibility of allergies. If you develop any sensitivities to any of the products please discontinue use immediately and seek medical attention if necessary.

Ingredients

We use the best pure, natural, organic, and earth based ingredients. Except as noted in the ingredient list for each individual item. It is the responsibility of the buyer to be aware of the ingredients in the items that they are purchasing.

Out of Stock

All products are made in small batches to ensure the freshness of each individual product. When items are sold out, I will try my best to restock. I allow all of my products to have a curing time, once available then the product will be listed for sale.

Special Orders & Request

Custom orders are welcomed and will require special arrangements and cost difference. Please contact by email at chateauink@gmail.com subject line: INQUIRY with your specifics.

FAQ'S

Can I return an item?

Our refund policy is All Sales Final. Unfortunately we can’t offer you a refund after this period. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we exchange with a receipt or proof of purchase. 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Can I receive a refund on sale items ?

Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Can I exchange an item?

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email. Chateauink@gmail.com with a picture of the item so we can make a decision on exchange.

Can I return an item if it was a gift from someone? 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Will I have to pay shipping cost if i return an item?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.